@louannwong What country did you depart from when you tried it? Ex-Singapore has been consistently good for me though I'm sure they have off days. I do note though that every time I try it the preparation, presentation, and taste is a bit different (see my photos) so that could be an issue too.
Either way definitely try again and hopefully it'll be better - when on form this dish beats out anything I've tried in restaurants thus far!
I ordered this dish after hearing and reading great reviews on it. To my disappointment, I was served was a dish that was below par. The fish was sinewy, dry (think over-microwaved meat) and bland. The creamy seafood sauce /chowder was the dish's saving grace. Even that wasn't fantastic; mediocre at most. Perhaps all the good reviews have gotten my expectations way too high so to be fair, I'll give it another shot the next time.
The one other dish that is hard to fail is the Chicken Rice (warning: chicken rice is generally fattening). If you don't think ordering chicken rice is a good option (come on, we can get a plate for S$3 at our local hawker stalls), well think about it this way - sometimes it may turn out to be the best choice on the menu depending on which route you are flying. Feels like home, especially if you have been away from Asia for a long time.
While I am not a big fan of the sauce (i generally stay away from cream sauce as they make me fat lol), you can't go wrong with this one. The problem with the other BTC dishes is that there is a chance that they may turn out overcooked (in the case of red meats). Well frankly, for fish, even if it's overcooked, it's still edible per se.
One would think that I would get bored of this dish after having it so many times, but it is by far my favorite (and this coming from someone who otherwise far prefers meat to fish). The last time I had this was on a flight less than a week prior, which speaks to how great it is. I've yet to find a restaurant that serves a comparable Chilean Seabass.